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Dispatcher Astatine

Joined May 20, 2024

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Last activity May 30, 2024

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Latest activity by Dispatcher Astatine

Dispatcher Astatine commented,

CommentSecurity and user access in Zendesk Support

Hello team! 
We want to disable Ticket Fields being visible to users in their Request overview. Right now, if an end-user heads to their /requests/# area, they are shown information from the Ticket Fields agents see in their tickets. 
We'd like only to have the conversation (Public Notes) visible to our end-users. Which setting am I missing?

View comment · Posted May 30, 2024 · Dispatcher Astatine

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