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Davide Spiezio

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Latest activity by Davide Spiezio
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    Davide Spiezio commented,

    1. Support
    2. ...
    3. Workflows
    4. Using skills-based routing

    @kristen, is there any news about the feature to let also Agents can modify Skills on the ticket?  It would be really useful for us in our organization. It is also either good to have the Skills to...

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