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Nick Scroggs

  • Total activity 17
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Activity overview

Latest activity by Nick Scroggs
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    Nick Scroggs created a post,

    Auto-verify user upon creation

    I'm trying to pull a report of tickets with specific tags using the API, however, when I get the CSV, 90% of the email addresses are blank.  I've been told that this is because the user addresses a...

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    Nick Scroggs created a post,

    Disable ticket submissions with certain requesters

    We have a form submission that will come in from a specified address (something like support@email.com).  So the requester shows up as "support@email.com" and needs to be changed to the external us...

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    Nick Scroggs created a post,

    NPS Reminder E-mails

    In most NPS guidelines, it is recommended that a reminder e-mail is sent 48 hours to a week after the survey is sent to encourage the customer to fill out the survey, however there doesn't seem to ...

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    Nick Scroggs commented,

    Wow!  3 years of requests for BCC and no comment from Zendesk other than "no plans to implement".  In my operation, we often need the ability to send e-mails to 400+ customers but, for obvious secu...