Jakob Peterhänsel
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Activity overview
Latest activity by Jakob Peterhänsel-
Jakob Peterhänsel commented,
Now: Labels, labels, labels... for phonenumbers! Amazing why that is not a thing in Zendesk, as every other software on the planet have labels...
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Jakob Peterhänsel commented,
Rosie, Please note that 'customer list' costs $25,- a month pr. agent.. You also need that in order to use MailChimp.. which had us ditch the solution. Paying $25/agent/md in order to put customers...
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Jakob Peterhänsel commented,
Guess you need an App for that?Think I saw MailChimp integration.. that should help you!
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Jakob Peterhänsel commented,
So, found the solution: The Agent's number needs to be the Phone number and dedicated as 'direct line'! If the Agent has the same number on 'forward number', it is not used as 'direct line' (for so...
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Jakob Peterhänsel created a post,
Incoming Calls from Agents mobile, creates End Users.. Why?!?
AnsweredHi All, If one of our Agents call into Zendesk, from a phone number already assigned to that Agent, why-oh-why is there created an End User? Why is the call not added to the Agent? Why is the call ...