Jakob Peterhänsel

1. Talk
2. ...
3. Talk basics
4. Understanding how Talk calls become tickets

Now: Labels, labels, labels... for phonenumbers! Amazing why that is not a thing in Zendesk, as every other software on the planet have labels... 

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• Jakob Peterhänsel
• Created January 26, 2017 12:06
• 1 vote

1. Community
2. Support Q&A
3. Sending multiple tickets to a list of email addresses

Rosie, Please note that 'customer list' costs $25,- a month pr. agent.. You also need that in order to use MailChimp.. which had us ditch the solution. Paying $25/agent/md in order to put customers...

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• Jakob Peterhänsel
• Created September 15, 2016 09:41
• 1 vote

1. Community
2. Support Q&A
3. Sending multiple tickets to a list of email addresses

Guess you need an App for that?Think I saw MailChimp integration.. that should help you!

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• Jakob Peterhänsel
• Created July 29, 2016 23:09
• 0 votes

1. Community
2. Support Q&A
3. Incoming Calls from Agents mobile, creates End Users.. Why?!?

So, found the solution: The Agent's number needs to be the Phone number and dedicated as 'direct line'! If the Agent has the same number on 'forward number', it is not used as 'direct line' (for so...

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• Jakob Peterhänsel
• Created July 27, 2016 10:00
• 1 vote