Jakob Peterhänsel commented,
There is one just out of beta-testing, that hopefully hits the App Marked soon... (no my product)
Jakob Peterhänsel commented,
We really need access to ticket.stuff! Why we can't do like this, is beyond me! On behalf of Company Support, {{agent.name}}{{ticket.group.name}} Or something like this:{% if ticket.group.name == '...
Jakob Peterhänsel commented,
Now: Labels, labels, labels... for phonenumbers! Amazing why that is not a thing in Zendesk, as every other software on the planet have labels...
Jakob Peterhänsel commented,
Rosie, Please note that 'customer list' costs $25,- a month pr. agent.. You also need that in order to use MailChimp.. which had us ditch the solution. Paying $25/agent/md in order to put customers...
Jakob Peterhänsel commented,
Hi Max, This is a huge issue, and one major thing is, ZD only suggest 4 cases you've recently looked at and then it allows you to type in a direct ticket number - but without any validation! When I...
Jakob Peterhänsel commented,
Guess you need an App for that?Think I saw MailChimp integration.. that should help you!
Jakob Peterhänsel commented,
To me, this shows a HUGE bug in Zendesk!Wrap-up times should be for people that have an option to actually wrap something up! If you receive a call on a mobile, then by design you do not have an op...
Jakob Peterhänsel commented,
So, found the solution: The Agent's number needs to be the Phone number and dedicated as 'direct line'! If the Agent has the same number on 'forward number', it is not used as 'direct line' (for so...
Jakob Peterhänsel created a post,
Hi All, If one of our Agents call into Zendesk, from a phone number already assigned to that Agent, why-oh-why is there created an End User? Why is the call not added to the Agent? Why is the call ...
Jakob Peterhänsel commented,
Sounds like a great idea. For the HTML emails it should be easy, adding a 'hidden pixel' that counts when the email is opened by the user. If there is multiple people CC'ed, a counter for each pers...