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Danny Chrismas

Joined Jul 10, 2024

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Last activity Feb 24, 2025

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ACTIVITY OVERVIEW

Latest activity by Danny Chrismas

Danny Chrismas commented,

Community comment Feedback - Admin Center

I know its a few years old but I've got this working with the below settings for anyone finding this post from a search engine

 

Group: -

Assignee: Current User

View comment · Posted Feb 24, 2025 · Danny Chrismas

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Danny Chrismas commented,

Community comment Feedback - Ticketing system (Support)

Can there be more padding to the menu similar to the current one to make selecting an item in the dropdown easier?

 

Will hovering over the items change colours like they currently do to highlight which we're hovering on?

View comment · Posted Feb 18, 2025 · Danny Chrismas

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Danny Chrismas commented,

Community comment Feedback - Ticketing system (Support)

"Please add any feedback you have here as we are actively working on this and your feedback is important!"

 

We can't provide feedback on Dark Mode when we haven't seen any previews of it to give feedback on

View comment · Posted Nov 19, 2024 · Danny Chrismas

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Danny Chrismas commented,

Community comment Feedback - Ticketing system (Support)

We use different ticket fields per department so would need to have them shown only to specific groups

View comment · Posted Oct 25, 2024 · Danny Chrismas

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Danny Chrismas commented,

CommentGeneral questions and issues about tickets

How is this still not implemented after 5 years 😫

View comment · Posted Oct 21, 2024 · Danny Chrismas

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Danny Chrismas commented,

CommentMore integrations

Are there any plans to natively integrate with Teams rather than using a third-party app?

View comment · Posted Oct 07, 2024 · Danny Chrismas

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Danny Chrismas commented,

CommentTicket automation and collaboration

Can images be added that are hosted externally so the image isn't included in the actual email contents? Similar to how account wide signatures work?

View comment · Posted Sep 04, 2024 · Danny Chrismas

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Danny Chrismas commented,

CommentSingle sign-on

Is it not possible to bring the profile photos across from the IdP for the agents? All our staff have photos on their profiles in Entra already

View comment · Posted Sep 01, 2024 · Danny Chrismas

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Danny Chrismas commented,

CommentBusiness rules

Is there a way of setting macros to have specific text depending on morning/afternoon/evening for the agent or requester's timezone? “Good Morning/Afternoon/Evening {{ticket.requester.first_name}},”

View comment · Posted Jul 31, 2024 · Danny Chrismas

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Danny Chrismas commented,

Community comment Feedback - Ticketing system (Support)

Freshdesk had this feature 10 years ago. How is this not implemented yet or even a planned addition?

View comment · Posted Jul 10, 2024 · Danny Chrismas

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