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Danny Chrismas
Joined Jul 10, 2024
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Last activity Feb 24, 2025
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Latest activity by Danny Chrismas
Danny Chrismas commented,
I know its a few years old but I've got this working with the below settings for anyone finding this post from a search engine
Group: -
Assignee: Current User
View comment · Posted Feb 24, 2025 · Danny Chrismas
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Danny Chrismas commented,
Can there be more padding to the menu similar to the current one to make selecting an item in the dropdown easier?
Will hovering over the items change colours like they currently do to highlight which we're hovering on?
View comment · Posted Feb 18, 2025 · Danny Chrismas
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Danny Chrismas commented,
"Please add any feedback you have here as we are actively working on this and your feedback is important!"
We can't provide feedback on Dark Mode when we haven't seen any previews of it to give feedback on
View comment · Posted Nov 19, 2024 · Danny Chrismas
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Danny Chrismas commented,
We use different ticket fields per department so would need to have them shown only to specific groups
View comment · Posted Oct 25, 2024 · Danny Chrismas
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Danny Chrismas commented,
How is this still not implemented after 5 years 😫
View comment · Posted Oct 21, 2024 · Danny Chrismas
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Danny Chrismas commented,
Are there any plans to natively integrate with Teams rather than using a third-party app?
View comment · Posted Oct 07, 2024 · Danny Chrismas
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Danny Chrismas commented,
Can images be added that are hosted externally so the image isn't included in the actual email contents? Similar to how account wide signatures work?
View comment · Posted Sep 04, 2024 · Danny Chrismas
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Danny Chrismas commented,
Is it not possible to bring the profile photos across from the IdP for the agents? All our staff have photos on their profiles in Entra already
View comment · Posted Sep 01, 2024 · Danny Chrismas
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Danny Chrismas commented,
Is there a way of setting macros to have specific text depending on morning/afternoon/evening for the agent or requester's timezone? “Good Morning/Afternoon/Evening {{ticket.requester.first_name}},”
View comment · Posted Jul 31, 2024 · Danny Chrismas
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Danny Chrismas commented,
Freshdesk had this feature 10 years ago. How is this not implemented yet or even a planned addition?
View comment · Posted Jul 10, 2024 · Danny Chrismas
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