Recent searches
No recent searches

Olha Vorobei
Joined May 27, 2024
·
Last activity May 27, 2024
Following
0
Followers
0
Total activity
3
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Olha Vorobei
Olha Vorobei commented,
And another question to the one above:
sometimes the same ticket might be open for 2 agents (agents' collision happens) but the thing is that one of the agents sees it only when they want to send a reply (Zendesk doesn't allow to send the reply because the other agent has just done it).
What. might the issue be here? Thanks!
View comment · Posted May 27, 2024 · Olha Vorobei
0
Followers
0
Votes
0
Comments
Olha Vorobei commented,
Hello! I don't know if it is the right thread to address the question, and if not - it'd be great if you could advise on the correct one.
After implementing the Guide mode into the agents' work, the agents started experiencing numerous “bugs” such as:
1. Even though the View (from where the tickets are added to the Play mode) is set correctly in the way that only New and Open tickets should appear, the agents sometimes receive Pending and Solved tickets. Can you, please, advise what could be the issue of this?
2. Are the tickets distributed evenly between the agents on the shifts?
Thanks!
View comment · Posted May 27, 2024 · Olha Vorobei
0
Followers
0
Votes
0
Comments