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Kevin Loo
Joined May 31, 2024
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Last activity Aug 29, 2024
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Latest activity by Kevin Loo
Kevin Loo commented,
Community comment Feedback - Ticketing system (Support)
This dashboard definitely needs to be editable. I have a bump/bump/solve flow along with CSAT, which means that most of our reviewed conversations don't appear on this dashboard (Good/Bad/Solved). The logic is that the ticket is created within that week when it should be changed to when a ticket is reviewed that week.
View comment · Posted May 31, 2024 · Kevin Loo
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