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Paul

Joined Jul 19, 2024

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Last activity Jul 19, 2024

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Paul commented,

CommentTicket basics

For help onboarding new agents, BPOs, managers, etc. in Zendesk, training them on the kinds of tickets they will be working on daily, try installing the Training Tickets App from the Zendesk Marketplace.  

It allows your agents to practice on tickets, use macros, custom fields, etc. without sending comments out to actual customers. Great for asynchronous training/practice/testing of agents. 

View comment · Posted Jul 19, 2024 · Paul

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