Sarthak Sahu

Hi,
how to use the attribute present in one of them in another? I want to use full resolution time from Tickets in Updates History.
Kindly help!

Hi team,
How do i calculate the resolution time in this case? Kindly help me with a formula.
This is Support→ Updates history.

 

Thanks in advance. 

Hi team,
I have a query. The process i am working on involves multiple secondary agents. The reports using Time tracker is tracking everything under the name of the end secondary agent and nothing for the intermediaries. My task is to find the time taken by each of the intermediary secondary agent. 
Any help is appreciated. 

Hi team,
I have a query. The process i am working on involves multiple secondary agents. The reports using Time tracker is tracking everything under the name of the end secondary agent and nothing for the intermediaries. My task is to find the time taken by each of the intermediary secondary agent. 
Any help is appreciated. 

Hi team,
I wanted a clearer understanding of Total spend time and update handling time. It would be great if you could explain with an example. What does an update mean? is it based on change in status? 

Hi team,
I have a query. 
Our process is such that each ticket goes through 3 assignees. Currently in Explore, we only get reports on First response time and Full resolution time. 
I wanted to know if there's a way through which we can get individual times of the three assignees. We are not able to track the time that is spent in each of the processes. 

Thanks in advance!