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Jen Cox

Joined Jun 25, 2024

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Last activity Sep 16, 2024

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ACTIVITY OVERVIEW

Latest activity by Jen Cox

Jen Cox created a post,

Post Q&A - Help center and community

I understand that the ticket statuses that are displayed to end users in Help Center are different than the language that's displayed in the admin console.  This configuration is only confusing to the end user who is looking at tickets for their organization or tickets they are cc'd on.  No one is awaiting their reply.  Please change this language to waiting for requestor to reply.

Posted Sep 09, 2024 · Jen Cox

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Jen Cox commented,

Community comment Feedback - Ticketing system (Support)

We really need this too - we want to provide read only access to Product Managers and some Engineering Managers.  We have 1000 useless to us Light Agent seats and no read only access.

View comment · Edited Sep 06, 2024 · Jen Cox

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Jen Cox commented,

CommentHow to customize the theme of the help center

Agree with Eric, above.  Please make this a setting in the Guide Admin that for an individual article (or bulk update) you can hide owner and/or date time updated.  I feel like this shouldn't need to live in the theme.

View comment · Posted Aug 13, 2024 · Jen Cox

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Jen Cox commented,

Community comment Q&A - Objects, workspaces, and rules

That's a disappointing response - this should be basic functionality.

View comment · Posted Aug 02, 2024 · Jen Cox

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Jen Cox commented,

CommentGeneral questions and issues about tickets

Barry, it's been a minute.  When will we be able to round robin assign without load balancing?  There are two apps in the marketplace for this single feature.  They are expensive and neither has passed my company's security review.

View comment · Posted Jun 25, 2024 · Jen Cox

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