Natalia Abreu

Hi. I have some questions about the macro usage data:

1) When replying to a ticket, if we select a macro but edit some of its content before sending it as an public answer to the customer, does that count towards the macro usage data for Zendesk? 

2) We usually save our macros as internal notes, edit it as necessary, and then copy and paste the final version of it as a public answer when replying to our customers. Does that count as macro usage or not?

We really want to implement the macro suggestion feature, but we are having troubles figuring how to raise our macro data usage to use this feature. In which stances using a macro is actually being counted towards the macro data usage?