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Hoa Tran

Joined Jul 23, 2024

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Last activity Aug 29, 2024

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ACTIVITY OVERVIEW

Latest activity by Hoa Tran

Hoa Tran created a post,

Post Feedback - Zendesk AI and automation

Dear Support Team,

At the moment, I can integrate conversation bot for Chat Messaging. My conversation bot had configure to support auto translation (same the the post) and I enabled this bot for my chat messaging. 
And when installing the web widget for messaging (as the post) and I use the API core to set the locale to de, with my browser language as English, the chat messaging is shown in German (is expected behaviour). 
But when I enable authentication as the document, the conversation bot is shown in English. And I cannot find the way to configure the language for the conversation bot.
I think that would be helpful to configure the language for conversation bot instead using the browser language.

Thank you,
Hoa 

Posted Aug 29, 2024 · Hoa Tran

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Hoa Tran created a post,

Post Feedback - Ticketing system (Support)

Dear Support Team,

At the moment, I can integrate conversation bot for Chat Messaging. My conversation bot had configure to support auto translation (same the the post) and I enabled this bot for my chat messaging. 
And when installing the web widget for messaging (as the post) and I use the API core to set the locale to de, with my browser language as English, the chat messaging is shown in German (is expected behaviour). 
But when I enable authentication as the document, the conversation bot is shown in English. And I cannot find the way to configure the language for the conversation bot.
I think that would be helpful to configure the language for conversation bot instead using the browser language.

Thank you,
Hoa 

Posted Aug 29, 2024 · Hoa Tran

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Hoa Tran commented,

CommentUsing AI agents for messaging

Hi there,
Follow the document, the messaging Web Widget allows authentication of users so that their identity can be verified by agents using Zendesk. I already implemented and in the conversation bot, I enable auto translation feature for bot message for german. I set the locale for message web widget as German. But it always shown in english (the default one). How can I configure the make the bot message shown in German? Note that, in case I'm not use API login, it shown as expected.

View comment · Posted Aug 26, 2024 · Hoa Tran

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Hoa Tran commented,

CommentUsing legacy AI agent functionality

Hi all,
I setup a conversation bot which lives on messaging channel. 

I follow the document to show web widget, I set the locale to de. But the conversation bot show text in English which is my browser locale. 

How can I configure to make the conversation bot use delocale? Thanks

View comment · Posted Aug 23, 2024 · Hoa Tran

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