Ben Evans
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Total activity35
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes10
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Subscriptions12
Activity overview
Latest activity by Ben Evans-
Ben Evans commented,
@Joe There intentionally isn't a timeline for the app. Adding in scheduling has always been a "pie-in-the-sky" feature that we'd all love to have but might not be feasible with the app framework as...
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Ben Evans commented,
@Dan - I've checked things in a number of accounts and browsers with the app, and the icon is showing up properly for me. The most likely culprit would be a bad cache or an overzealous adblocker. C...
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Ben Evans commented,
Hi All, A new update for the app has been released, with some minor improvements. A new icon for the app. Group filtering for the navbar location. A new option which will notify the agent if any ...
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Ben Evans commented,
@Sarah It looks like the "Agent Out?" user field in your account is disabled. The app can't function without that field to track the agent status, so could you try again after enabling the field?
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Ben Evans commented,
@David - The most recent version of the app (released last week) has a fix for the unassign open tickets checkbox, which might solve the issue you are having. Could you try again and let us know if...
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Ben Evans commented,
Hi All, A new update to the app was just pushed with contains two minor updates, thanks to community contributions. A visual fix to the footer of the app in the sidebar. A bugfix for the "unassign...
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Ben Evans commented,
Hi Chris, There is a separate document on how to set up custom mappings between LDAP attributes and Zendesk using ADFS - https://support.zendesk.com/hc/en-us/articles/203663896-Mapping-attributes-...
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Ben Evans commented,
Hi Antje, Thank you for the report. I'm investigating the issue.
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Ben Evans commented,
Hi Helen, Thank you for the bug report. I will take a look at it and see if a solution can be found. As a warning, I will be dropping support for IE 10 when it reaches end-of-support on consumer o...
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Ben Evans commented,
Hi Everyone, A new version of the app has just been released that solves a number of issues from the previous version. I've also reworked the interface design to help save space in the app sidebar...