Ben Evans
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Total activity38
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes10
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Activity overview
Latest activity by Ben Evans-
Ben Evans commented,
@Joe There intentionally isn't a timeline for the app. Adding in scheduling has always been a "pie-in-the-sky" feature that we'd all love to have but might not be feasible with the app framework as...
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Ben Evans commented,
@Dan - I've checked things in a number of accounts and browsers with the app, and the icon is showing up properly for me. The most likely culprit would be a bad cache or an overzealous adblocker. C...
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Ben Evans commented,
Hi All, A new update for the app has been released, with some minor improvements. A new icon for the app. Group filtering for the navbar location. A new option which will notify the agent if any ...
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Ben Evans commented,
@Sarah It looks like the "Agent Out?" user field in your account is disabled. The app can't function without that field to track the agent status, so could you try again after enabling the field?
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Ben Evans commented,
@David - The most recent version of the app (released last week) has a fix for the unassign open tickets checkbox, which might solve the issue you are having. Could you try again and let us know if...
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Ben Evans commented,
Hi All, A new update to the app was just pushed with contains two minor updates, thanks to community contributions. A visual fix to the footer of the app in the sidebar. A bugfix for the "unassign...
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Ben Evans commented,
Hi Chris, There is a separate document on how to set up custom mappings between LDAP attributes and Zendesk using ADFS - https://support.zendesk.com/hc/en-us/articles/203663896-Mapping-attributes-...
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Ben Evans commented,
@Erica Thank you for the helpful response. This definitely is a known issue that I'm working on addressing, but in the meantime it is important to be patient and wait for the tickets to be updated....
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Ben Evans commented,
@Yann The icon change is definitely something that is planned as a fix for the next version. Sorry about the oversight :)
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Ben Evans commented,
@Paco The default behavior of the app is to unassign open tickets and send them back to the group if the 'Unassign All Open Tickets' option is checked. What is happening in the background here is t...