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Arick Hauschild's Avatar

Arick Hauschild

Joined Oct 03, 2024

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Last activity Feb 12, 2025

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ACTIVITY OVERVIEW

Latest activity by Arick Hauschild

Arick Hauschild commented,

CommentTriggers and automations

I need this feature. There are much cheaper systems with far fewer features that can do this.

View comment · Posted Feb 05, 2025 · Arick Hauschild

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Arick Hauschild commented,

Community comment Feedback - Help Center (Guide)

We have a similar use case, where our internal BA/QA and Dev teams are light agents so that they can assist our HD team as needed, as well as being able to write KB articles for our end users. All of these BA/QA and Dev staff need to open tickets with the HD staff for their own needs. It's quite annoying that they have to use internal comments via Support exclusively to communicate with us about their own needs. 

View comment · Posted Jan 31, 2025 · Arick Hauschild

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Arick Hauschild created a post,

Post Feedback - Ticketing system (Support)

Currently, ZD only supports configuring the user's primary/login email by using the claim “name”. It would be helpful if we could also add a user's secondary email by using a claim called “email” that sets their secondary email address.

Posted Oct 03, 2024 · Arick Hauschild

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