Francis Dupont
- Total activity 45
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 30
- Subscriptions 10
Activity overview
Latest activity by Francis Dupont-
Francis Dupont commented,
The idea of having Due Date system field available for all ticket types is to use a uniform process to manage the backlog. What moderators are proposing here are workaround and this will dilute...
-
Francis Dupont commented,
Hi, Recently discovered that Fairphone was using Zendesk. I like the idea of showing top questions in the header, to see the faces of the support team and to know when they are available. https:...
-
Francis Dupont commented,
Hi, I have a similar case as Julie and this would help us to create specific form depending on our client contract and offer we give them. @Erin: We are now in 2014! Yeah! Having conditio...
-
Francis Dupont commented,
You can measure the recency and frequency of your users by extracting the last_update field of each users with REST API. If you count the number of time they participate in the forum, you can get ...
-
Francis Dupont commented,
I recently saw this video on the subject: http://www.zendesk.com/blog/building-a-strong-self-service-customer-community Since then, I'm looking for a way to integrate this with Zendesk. Anyone, f...