Francis Dupont
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Total activity45
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Last activity
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Activity overview
Latest activity by Francis Dupont-
Francis Dupont commented,
The idea of having Due Date system field available for all ticket types is to use a uniform process to manage the backlog. What moderators are proposing here are workaround and this will dilute...
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Francis Dupont commented,
Hi, It's not a matter of choosing a specific technology. It just as simple that our clients are using Whatsapp and we want to listen the communication channel our clients are using! It seems that...
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Francis Dupont commented,
Hi, Recently discovered that Fairphone was using Zendesk. I like the idea of showing top questions in the header, to see the faces of the support team and to know when they are available. https:...
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Francis Dupont commented,
You can measure the recency and frequency of your users by extracting the last_update field of each users with REST API. If you count the number of time they participate in the forum, you can get ...
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Francis Dupont commented,
I recently saw this video on the subject: http://www.zendesk.com/blog/building-a-strong-self-service-customer-community Since then, I'm looking for a way to integrate this with Zendesk. Anyone, f...