Janet Del Aguila
-
Total activity43
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes7
-
Subscriptions20
Comments
Votes on activity by Janet Del Aguila-
Just checking in to see if anything has changed in allowing 'custom' values for the Status field. Has this request been retired? Thanks!
-
Yes, please. The last time I checked in on this was 2 months ago. An update would be great. Thanks!
-
Hi Wes, This definitely helps for now :) Thanks! But I'm still hoping that the product managers at Zendesk understand that the ability to see the Outdated items in the Manage Section area would be...
-
Hi Wes and Andrea, Any idea when Zendesk will be adding the Outdated items to the Manage Section area? I'd heard there were plans in the works to make the Outdated checkbox behave much like th...
-
Hi @Jessie You are right. The ticket was 'Solved', not closed. The agent's tickets were not reassigned. Maybe that's my problem. I did not reassign the tickets before downgrading the agent's role. ...
-
Hi We have an agent that is leaving our organization in two weeks. I downgraded her from Agent to an End User. My question is a bit like the one posted by another member above: We find that when we...
-
Anyone know how to move the Type and Priority fields in the default Ticket Form? We are on the Support Plus plan with Zendesk. I don't like that the Type and Priority fields show towards the bottom...
-
@JessieSchutz. Just spit up my drink all over my monitor! Yassss to Jean-Ralphio. A thousand times yassss!
-
@David, I see exactly what you're describing. I too came across this issue and could not figure out how to turn the two links into one cohesive link. Plus, did you notice that the font size is diff...
-
Thank you for sharing this sample code. It really cleans up the layout of articles. However, I'd love to remove the "See all # articles". Or at the very least, know how to change the wording from "...