Janet Del Aguila

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I have a workflow where I view tickets based on sorting from the Updated field in my Unsolved Tickets view. Some of my agents are viewing my tickets and then clicking the Submit button to exit the ...

• Janet Del Aguila
• Created September 10, 2019 17:24
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Support Q&A

Please don't move things without telling your customers!!! This button is used daily by our agents. I don't see an announcement that this would be disappearing from the interface!   I dislike this ...

• Janet Del Aguila
• Created May 02, 2016 16:41
• 3 followers
• 3 comments
• 0 votes

1. Community
2. Support Q&A

Anyone experiencing problems where the ticket won't update after you click Submit? This is primarily happening to two of my Agents who just so happen to use IE 11. Everyone who uses Chrome has no p...

• Janet Del Aguila
• Created May 27, 2015 00:37
• 4 followers
• 6 comments
• 1 vote