Janet Del Aguila
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Recent activity by Janet Del Aguila Sort by recent activity-
Which agent clicked Submit on an Open ticket - without adding Comment
AnsweredI have a workflow where I view tickets based on sorting from the Updated field in my Unsolved Tickets view. Some of my agents are viewing my tickets and then clicking the Submit button to exit the ...
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Where did you move the Apps button on the Agent interface?
Please don't move things without telling your customers!!! This button is used daily by our agents. I don't see an announcement that this would be disappearing from the interface! I dislike this ...
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Ticket won't update (Agent dashboard), IE 11 users
Anyone experiencing problems where the ticket won't update after you click Submit? This is primarily happening to two of my Agents who just so happen to use IE 11. Everyone who uses Chrome has no p...