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Matthew Searle

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Activity overview

Latest activity by Matthew Searle
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    Matthew Searle commented,

    1. Explore
    2. ...
    3. Writing formulas
    4. Using the IF THEN ELSE function

    Thanks Graeme! It may have been that, but your comment also made me realised that we have two fields with the same name - one on the user and one on the ticket - and it's not obvious which is which...

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    Matthew Searle commented,

    1. Explore
    2. ...
    3. Writing formulas
    4. Using the IF THEN ELSE function

    Hi Graeme, That’s right, “Support Priority” is a custom numerical field that we fill via the API according to some internal metrics. Because of this we have to set it as a calculated attribute and ...

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    Matthew Searle commented,

    1. Explore
    2. ...
    3. Writing formulas
    4. Using the IF THEN ELSE function

    I'm having the same issues as others. If I include an ELIF clause only the ELSE values are being shown (URLs are just examples, they're going to link to ticket views): IF (VALUE(Support Priority)=N...

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    Matthew Searle commented,

    1. Support
    2. ...
    3. Tickets
    4. How can I reset drop-down field values for follow-up tickets?

    I have a version of this set up with the 'Remove tags' action with a list of the tags that can be applied for our various custom fields. I found that just resetting the fields wasn't enough to wipe...

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