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Matthew Searle

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Latest activity by Matthew Searle
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    Matthew Searle commented,

    Thanks Graeme! It may have been that, but your comment also made me realised that we have two fields with the same name - one on the user and one on the ticket - and it's not obvious which is which...

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    Matthew Searle commented,

    Hi Graeme, That’s right, “Support Priority” is a custom numerical field that we fill via the API according to some internal metrics. Because of this we have to set it as a calculated attribute and ...

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    Matthew Searle commented,

    I'm having the same issues as others. If I include an ELIF clause only the ELSE values are being shown (URLs are just examples, they're going to link to ticket views): IF (VALUE(Support Priority)=N...

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    Matthew Searle commented,

    I have a version of this set up with the 'Remove tags' action with a list of the tags that can be applied for our various custom fields. I found that just resetting the fields wasn't enough to wipe...