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Crunchy API

Joined Sep 07, 2024

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Last activity Feb 03, 2025

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Latest activity by Crunchy API

Crunchy API commented,

Community comment Q&A - Objects, workspaces, and rules

Sure, but I think the concern is that a placeholder that has the `*_html`suffix would always return/render the HTML (properly escaped, etc). Such that there is no inconsistency in behavior of the placeholder across different usages.

For instance, why would `latest_public_comment_html` render as HTML in an email or other medium, but not in a webhook? If the API can return HTML as strings in the JSON response, why can't a webhook do the same? Like I said, it's just not intuitive given the naming of the placeholder.

I accept that this is the nature of how Zendesk has chosen to implement this behavior. But these kinds of inconsistencies is quite frustrating to work with as developers and engineers.

View comment · Posted Feb 03, 2025 · Crunchy API

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Crunchy API commented,

Community comment Feedback - Admin Center

Yeah, it would be great to be able to reclaim my personal account so that I can change my name back! :-)

View comment · Posted Jan 08, 2025 · Crunchy API

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Crunchy API commented,

Community comment Q&A - Objects, workspaces, and rules

I stumbled on the following in the placeholder reference:

> Although placeholders can be in HTML format, when a placeholder is sent to a URL target or webhook, unformatted text is used to render the placeholder, not HTML. Also, placeholders won't work within code blocks. 

So, not a bug… but not intuitive either… if a placeholder is documented to return a particular format, then I would expect it to always do such. Not behave differently dependent of the context that it's used. Quite disappointing.

View comment · Posted Oct 11, 2024 · Crunchy API

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Crunchy API commented,

Community comment Q&A - Objects, workspaces, and rules

I'm seeing the same behavior. And the ability to send the raw HTML to a webhook as well. Perhaps this is a bug in the placeholders?

View comment · Posted Oct 11, 2024 · Crunchy API

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Crunchy API commented,

Community comment Feedback - Admin Center

+1 - having a light user would be very useful and appreciated. Also, I would like to see the ability to setup some kind of no-login ‘service account’ that doesn't consume and admin or agent seat. Simply for use with custom integrations making API requests, etc.

View comment · Posted Sep 07, 2024 · Crunchy API

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