Leonardo
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Activity overview
Latest activity by Leonardo-
Leonardo commented,
@Brett, any article that can help me with creating HTML code in my trigger? Also, the 2nd option that you mentioned might be a little bit difficult since you know how user are :). But hey, beggars ...
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Leonardo commented,
Hi Brett Awesome, thx for explaining, I'll take a look at the article you mentioned.
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Leonardo commented,
Can I ask a user to filled out custom field trough email rather than the zendesk form by using automations?
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Leonardo commented,
Hi, can I ask a user to add/assign custom ticket field values to email notifications rather than from the ticket form?
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Leonardo commented,
Can I ask a user to filled out custom field trough email rather than the zendesk form by using automations?
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Leonardo commented,
Ok, after reading I found out that I can create a custom attribute by creating a ticket field. Once the data for that field is in, Zendesk will import the ticket field as an attribute or fact depen...
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Leonardo commented,
To add to my question above I put "Ticket Assignee" and "Week ticket created" as the HOW. As for the filter we use "Ticket created within 30 days". This is the result. What I'm asking is, is it ...
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Leonardo commented,
Guys i have a question, If I write my formula like this Select Full Resolution Time (hrs) [AVG] - (Ticket On Hold Time (hrs) [Avg] + Ticket Pending Time (hrs) [Avg]) Will I get the average time...
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Leonardo created a post,
Average response time of an Agent
Hi guys We wanted to track the average response time of an Agent in Zendesk. Zendesk already have first reply time which is useful, but beside the first reply we also need to know how an agent is...