brandon sherrick

Hello,

The error message you’re encountering, “Notification ‘25821095338125’ would exceed limit,” typically indicates that a trigger in Zendesk is trying to send out more notifications than allowed by the system’s rate limits. This can happen if there are too many triggers set up to send notifications for the same event, or if a specific trigger is configured in a way that causes it to fire multiple times for a single ticket update.

Ensure that your triggers are set up correctly and not overlapping in a way that would cause multiple emails to be sent for the same event.
Zendesk has rate limits in place to prevent abuse of the system. If you’re hitting these limits, you may need to adjust your trigger setup to reduce the frequency of emails.
Look at the ticket events to see if there’s a pattern to when the error occurs, such as only when a ticket is unsuspended, as you mentioned kynect.
If necessary, modify your triggers to prevent duplicate emails and to ensure they align with best practices.
If you continue to experience issues, it might be helpful to reach out to Zendesk support directly for assistance, as they can provide more detailed guidance based on your specific account setup. Remember to provide them with the error message and any relevant details about your trigger configurations and ticket events. They might also be able to provide insights into whether this behavior is by design or if there’s an underlying issue that needs to be addressed.