Jacob Bockelmann
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Activity overview
Latest activity by Jacob Bockelmann-
Jacob Bockelmann commented,
Hi Nicole, That's a bummer because it's the only scaleable solution to route follow-up tickets to the original assignee and group which is a completely reasonable feature request. We have over 200 ...
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Jacob Bockelmann commented,
Hi Nicole Relyea, I don't recall the article name but if you search your archives by any of these strings you should be able to find it as they're verbatim from the article: The names of the target...
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Jacob Bockelmann commented,
It is disappointing that this routing is not offered by Zendesk as a default option. Similar to this workaround, Automatically assigning a follow-up ticket using triggers, I built my own workaround...
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Jacob Bockelmann commented,
What is the point of having a ticket field if you do not allow users to report upon it? This is ridiculous.
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Jacob Bockelmann commented,
3+ years and there's still no multi-select field type? Crazy. My use cases are already described above. I'd think this would be an exceptionally easy feature to ship. Admin UI for configuration wou...