Jacob Bockelmann

Total activity

30
Last activity

June 06, 2018 17:54
Member since

August 12, 2015 23:53
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19
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7

Activity overview

Latest activity by Jacob Bockelmann

Jacob Bockelmann commented, February 12, 2018 17:55
Hi Nicole, That's a bummer because it's the only scaleable solution to route follow-up tickets to the original assignee and group which is a completely reasonable feature request. We have over 200 ...
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- Jacob Bockelmann
- Created February 12, 2018 17:55
- 1 vote
Jacob Bockelmann commented, January 31, 2018 21:05
Hi Nicole Relyea, I don't recall the article name but if you search your archives by any of these strings you should be able to find it as they're verbatim from the article: The names of the target...
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- Jacob Bockelmann
- Created January 31, 2018 21:05
- 1 vote
Jacob Bockelmann commented, January 25, 2018 20:52
It is disappointing that this routing is not offered by Zendesk as a default option. Similar to this workaround, Automatically assigning a follow-up ticket using triggers, I built my own workaround...
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- Jacob Bockelmann
- Created January 25, 2018 20:52
- 3 votes
Jacob Bockelmann commented, October 30, 2015 00:43
3+ years and there's still no multi-select field type? Crazy. My use cases are already described above. I'd think this would be an exceptionally easy feature to ship. Admin UI for configuration wou...
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- Jacob Bockelmann
- Created October 30, 2015 00:43
- 1 vote

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