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Siddhartha Sengupta's Avatar

Siddhartha Sengupta

Joined Nov 07, 2024

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Last activity Feb 03, 2025

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ACTIVITY OVERVIEW

Latest activity by Siddhartha Sengupta

Siddhartha Sengupta commented,

CommentZendesk messaging

Hi Efrat Barak Zadok,

Thank you for reaching out. This feature is indeed part of our roadmap. We are currently exploring its implementation for messaging, with a planned release around mid-2025.

View comment · Posted Feb 03, 2025 · Siddhartha Sengupta

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Siddhartha Sengupta commented,

CommentZendesk messaging

Hi Aleksander Palm
Could you specify what types of tags you would like to see at the ticket level and the use cases they would address? Additionally, we are looking into the possibility of incorporating language as a condition in messaging triggers. Once we determine its feasibility, we will include it in our roadmap.

View comment · Posted Nov 25, 2024 · Siddhartha Sengupta

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Siddhartha Sengupta commented,

CommentZendesk messaging

Hi Mateusz Gamroth
Thank you for contacting us. In response to your inquiry about the possibility of making the Queue Size department-specific, we have included this in our roadmap and will be working towards implementing it.

View comment · Posted Nov 25, 2024 · Siddhartha Sengupta

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