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Vitaliia Paniuta (External)'s Avatar

Vitaliia Paniuta (External)

Joined Nov 08, 2024

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Last activity Feb 06, 2025

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ACTIVITY OVERVIEW

Latest activity by Vitaliia Paniuta (External)

Vitaliia Paniuta (External) commented,

CommentZendesk messaging

We set up a messaging trigger to send a message to a user when a ticket is assigned from a queue. But when we created a slack side conversation from this ticket and the ticket started to be reopened by messages in slack, this trigger continued firing messages to a user about assigned ticket. What condition can we use to avoid it? 
We tried customer previous conversation = 0, but it does not work as we need. 
 

View comment · Edited Nov 21, 2024 · Vitaliia Paniuta (External)

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Vitaliia Paniuta (External) commented,

CommentRouting

Is there a condition in queues which can work like “if SLA is close to be breached”?

View comment · Posted Nov 18, 2024 · Vitaliia Paniuta (External)

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