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Nicole Jacobs

Joined May 08, 2024

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Last activity May 23, 2024

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Latest activity by Nicole Jacobs

Nicole Jacobs commented,

CommentHow to solve issues with the email channel

Hi Audrey Ann Cipriano

No unfortunately there are not in the suspended folder either.

View comment · Edited May 23, 2024 · Nicole Jacobs

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Nicole Jacobs commented,

CommentHow to solve issues with the email channel

Hello,

 

We noticed that if a customer send us an email from their Zendesk account to our Zendesk account (they are sending us an email using their Zendesk email address support@XXX.zendesk.com) they don't show up in our Zendesk, we do receive them in our Outlook mailbox. How can we fix that?

View comment · Posted May 22, 2024 · Nicole Jacobs

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Nicole Jacobs commented,

CommentCustomizing reports

Is it possible to change the name of the label. For example in the first chart change the names of Task, Problem, Incident and Question. I am able to do this in the color legend but not when i disable the color legend and try to make changes to the names in the chart itself.

View comment · Posted May 08, 2024 · Nicole Jacobs

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