Arnold Sanchez
VP of Technical Services (Support, Sales Engineering, Professional Services) at Catchpoint.
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Activity overview
Latest activity by Arnold Sanchez-
Arnold Sanchez commented,
100% this needs to be improved. It removes basic normal functionality. I have a group of CSMs we've given light agent to. The lost functionality hampers their ability to get their job done. As abov...
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Arnold Sanchez commented,
Thx Yu Ng. Hi Nhia, will using the event date attribute work for this, rather then creating a custom metric?
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Arnold Sanchez commented,
Will we have the ability to filter by group? The out of the box Zendesk dashboards are often rendered somewhat useless because they include all tickets, without the ability to filter on groups. Som...
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Arnold Sanchez commented,
Thx for the suggestion, Jon. I'll consider it after review, but the way we follow up within the existing ticket would likely keep moving the target, possibly even more then the resolve date. Zendes...
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Arnold Sanchez commented,
I cannot seem to find "survey date" in good data, referenced here: Survey date Date/time stamp (in the account's time zone) when the survey was offered I have been using solved date. Often,...
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Arnold Sanchez commented,
I cannot seem to find "survey date" in good data, referenced above: Survey date Date/time stamp (in the account's time zone) when the survey was offered I have been using solved date. Often...
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Arnold Sanchez commented,
would be great to have a placeholder that showed you, in a trigger based email, what the update to a ticket is as you see it in "show all events" - the most recent event(s).