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Gärtner Pavel (SOLSOL)
Joined Sep 02, 2024
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Last activity Oct 16, 2024
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Latest activity by Gärtner Pavel (SOLSOL)
Gärtner Pavel (SOLSOL) commented,
thank you, finally i used “Linked Ticket” addon, which allow us create child ticket and set end user as requester.
so i have deactivated side conversations = practically are hard to helpfull for use , because emails are not to paired to end users contacts +6 no statistics and to tickets is not possible assig n end user as requester.
Unfortunately Zendesk have in many cases/features good idea but this idea is not realized deeply. So this half/functions raise occassion for third party addons , often payed. This is not user-friendly for customers. Some community threads with requests for adding features are on Zendesk for many years without realization.
View comment · Posted Oct 16, 2024 · Gärtner Pavel (SOLSOL)
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Gärtner Pavel (SOLSOL) commented,
we also need that !
View comment · Posted Oct 04, 2024 · Gärtner Pavel (SOLSOL)
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Gärtner Pavel (SOLSOL) commented,
We would also like to create a side conversation ticket for end users.
View comment · Posted Oct 02, 2024 · Gärtner Pavel (SOLSOL)
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Gärtner Pavel (SOLSOL) commented,
we need it also!
View comment · Posted Sep 23, 2024 · Gärtner Pavel (SOLSOL)
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Gärtner Pavel (SOLSOL) commented,
yes wee would like to have it too.
View comment · Posted Sep 02, 2024 · Gärtner Pavel (SOLSOL)
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