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Gärtner Pavel (SOLSOL)'s Avatar

Gärtner Pavel (SOLSOL)

Joined Sep 02, 2024

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Last activity Oct 16, 2024

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ACTIVITY OVERVIEW

Latest activity by Gärtner Pavel (SOLSOL)

Gärtner Pavel (SOLSOL) commented,

Community comment Feedback - Ticketing system (Support)

thank you, finally i used “Linked Ticket” addon, which allow us create child ticket and set end user as requester. 

 

so i have deactivated side conversations = practically are hard to helpfull for use , because emails are not to paired to end users contacts +6 no statistics and to tickets is not possible assig n end user as requester. 

 

Unfortunately Zendesk have in many cases/features good idea but this idea is not realized deeply.   So this half/functions raise occassion for third party addons  , often payed. This is not user-friendly for customers. Some community threads with requests for adding features are on Zendesk for many years without realization.

View comment · Posted Oct 16, 2024 · Gärtner Pavel (SOLSOL)

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Gärtner Pavel (SOLSOL) commented,

Community comment Q&A - Reporting and analytics

we also need that !

View comment · Posted Oct 04, 2024 · Gärtner Pavel (SOLSOL)

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Gärtner Pavel (SOLSOL) commented,

Community comment Feedback - Ticketing system (Support)

We would also like to create a side conversation ticket for end users.

View comment · Posted Oct 02, 2024 · Gärtner Pavel (SOLSOL)

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Gärtner Pavel (SOLSOL) commented,

Community comment Feedback - Ticketing system (Support)

we need it also!

View comment · Posted Sep 23, 2024 · Gärtner Pavel (SOLSOL)

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Gärtner Pavel (SOLSOL) commented,

Community comment Feedback - Ticketing system (Support)

yes wee would like to have it too.

View comment · Posted Sep 02, 2024 · Gärtner Pavel (SOLSOL)

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