Davor Japunčić

Hey! 

CTLR + backspace deletes a paragraph instead of a word. It happens in all apps, even Google Docs/MS Word. It might be a recent change in Chrome/other platforms. I suggest Shift + arrows. 

Hope this helps! 

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Hey – there's been a few changes with API and other whatnots. 

Me thinks this is causing your troubles: https://developer.zendesk.com/api-reference/apps/apps-support-api/top_bar/ 

The documentation now specifies the need for the app icon to be visible to ensure that the popover API functions correctly. Additionally, the preloadPane action is highlighted as a method to manage the insertion of app panes into the DOM in advance, providing better control over iframe management.

Now, for popovers to be shown, the app icon in the top bar must be visible. If the app icon is hidden, the popover will not appear despite the code running successfully up to that point.​

Hey bud,

Have you tried using something like postman to get more detailed error messages? 

Good free alternative: https://hoppscotch.io/

curl -v --location 'https://myorg.tymeapp.com/l5/api/user/login' \
--header 'Content-Type: application/json' \
--data-raw '{
 "login": "myemail",
 "password": "redacted",
 "domain": "mycompany",
 "account_plan": "professional"
}'

Can you tell me what happens when you make an API call there?

The problem might be in one of two places - incorrect API or Curl syntax issue. This can be avoided by using Python instead, but not to complicate, can you try out the steps above and tell me what result you get? 

Hey, have you tried writing out a code using python and flask? 

Hey! 

Please clear cookies & cache. Alternatively, access it from an incognito browser. Depending on your internet speed, some content may take longer to load. You can also set up an additional admin to see if the same issue is present. If it is, please raise a ticket to support for help. 

Technically speaking, yes. Also, ZD can be configured to be HIPAA compliant, but for specific apps please refer to the devs of the app and/or reach out to them directly to check their compliance status.

• Create a DocuSign Developer Account: Sign up at DocuSign Developer.
• Obtain API Credentials: Get your integration key, secret key, and OAuth tokens from the DocuSign Admin Dashboard.
• Set Up Zendesk: Use Zendesk's API to create a custom app or integration that uses the DocuSign API.
• Implement API Calls: Use DocuSign API endpoints to send documents for signature and manage the signing process.

Let me know if you need any detailed steps; maybe I can help :). 

Justin Brooks happy to help man! :) 

Hey, yeah, you can give this a shot! 

Please make sure you read this article: https://support.zendesk.com/hc/en-us/articles/4408836190362-Writing-Explore-formulas 

• Open Zendesk Explore:
  • Navigate to Zendesk Explore from the product tray.
• Create a New Query:
  • Go to the Queries section and click New query.
  • Select the Support: Tickets dataset.
• Create a Custom Metric:
  • Go to Calculations > Standard calculated metric.
  • Name the metric, e.g., "Solved Parent Tickets".

• Define the Custom Metric: Use or customize the following formula to exclude incident tickets and only count solved parent tickets:

  IF ([Ticket type] != "Incident" AND [Status] = "Solved") THEN [Ticket ID] ENDIF

• Add the Custom Metric to the Query:
  • Add your custom metric "Solved Parent Tickets" as the metric to be counted in your query.
• Filter by Assigned Group:
  • Use the Filters panel to add a filter for your department or assigned group. This ensures that only tickets assigned to your department are included in the report.
• Apply Additional Filters:
  • If needed, add any additional filters, such as specific ticket types, creation dates, etc.

Best of luck! 

Hey! 

Not an expert, but this might be worth a shot. Here's the articles I used as sources for reference: 

• https://developer.zendesk.com/documentation/ticketing/managing-tickets/building-a-custom-ticket-form-with-the-zendesk-api/
• https://support.zendesk.com/hc/en-us/articles/4408882841498-How-can-I-disable-the-subject-and-description-fields-from-the-request-form 
• https://support.zendesk.com/hc/en-us/articles/4408846913050-Options-for-letting-end-users-submit-tickets-with-forms

Add Custom Field for Store Number:

• Go to Admin Center > Objects and rules > Tickets > Fields.

• Click the Add field and create a dropdown field for the store number.

   

Customize the Help Center JavaScript:

• Go to Guide Admin > Customize design and then Edit code.
• In the script.js file of your theme, add the following JavaScript code to hide the email field and autofill it if necessary:

• $(document).ready(function() {
      // Hide the email field
      $('#request_anonymous_requester_email').hide();
      
      // Alternatively, you can set a default value if required
      $('#request_anonymous_requester_email').val('default@example.com').hide();
      
      // Hide the email label
      $('label[for=request_anonymous_requester_email]').hide();
  });
  

Ensure the Form is submitted without Email:

• Since the email field is a default required field in Zendesk, you may need to ensure that it has a default value as shown above. This approach ensures that the form can be submitted without requiring user input for the email field.

If this works, you're good to go! If not…

Alternative Method Using API:

• If the JavaScript method does not suffice, consider creating a custom form using Zendesk API. This allows complete control over the form fields and eliminates the default email requirement:
  • Zendesk License: Ensure you have a Zendesk Support account with API access. The API is available on all Zendesk Support plans, but some customization options may require higher-tier plans (e.g., Professional, Enterprise).
  • API Token: You need an API token from your Zendesk account.
     

Enable API Token Access

• Navigate to Zendesk Admin Center:
  • Go to Admin Center > Channels > API > Settings.
• Enable Token Access:
  • Toggle on the Token Access option.
• Create a New API Token:
  • Click Add API token.

  • Copy and save the token in a secure place.

     

Create a Custom HTML Form

• Create an HTML file (index.html) and add the following form code. This form will be used to collect user inputs and submit them via the Zendesk API.

   

    
    


    

        Store Number:
        
            Store 1
            Store 2
            
        
        

        Description:
        
        

        Submit
    

    

Please replace YOUR_ZENDESK_DOMAIN, YOUR_ZENDESK_EMAIL, and YOUR_ZENDESK_API_TOKEN with your actual Zendesk credentials.

Host the HTML Form

• Choose a Hosting Service:
  • The HTML file can be hosted on any web hosting service, such as GitHub Pages, Netlify, or your internal server.
• Upload the HTML File:

  • Follow the instructions of the chosen hosting service to upload and publish the HTML file.

     

Customize the Zendesk Guide (Optional)

• If you want to embed this form in your Zendesk Guide:
• Navigate to Guide Admin:
  • Go to Guide Admin > Customize design and then Edit code.
• Add Custom HTML:

  • Embed the hosted form URL in an iframe or use a script to fetch and display the form.

     

Testing the Custom Form

• Access the Form:
  • Open the hosted HTML file in a web browser.
• Submit a Ticket:
  • Fill out the form fields and click the Submit button.
• Verify Ticket Creation:
  • Check your Zendesk Support dashboard to ensure the ticket was created successfully.

Hope this helps!