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Jules

Joined Jan 17, 2025

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Last activity Jan 17, 2025

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Jules commented,

Community comment Feedback - Ticketing system (Support)

I've been trying to do this with prefilled form through the Help Center, but if an agent does it, you'll have to change the requester manually when it comes in as a ticket. 
You could then use a macro to set the remaining ticket fields, which is quite nice, but having to change the requester manually means there's no way to further automate the first response.

Would be great if this format worked: https://zendesk.com/agent/tickets/new/2?requester_id=361905903476&brand_id=360000031895&subject=foobar

instead of https://support.zendesk.com/hc/en-us/requests/new?requester_id=361905903476&brand_id=360000031895&subject=foobar

 

View comment · Edited Jan 17, 2025 · Jules

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