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Ashok Kumar Reddy Putta's Avatar

Ashok Kumar Reddy Putta

Joined Dec 05, 2024

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Last activity Dec 16, 2024

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Latest activity by Ashok Kumar Reddy Putta

Ashok Kumar Reddy Putta commented,

CommentUsing themes and customizing your Help Center

I'm looking for help on ticket forms in the Help Center V4.1 Version. We currently have a URL(spreadsheets) in the description of a custom field. This is added for our customer to reference the information on this page while filling out the form.

The issue we have discovered is that when the customer clicks on the link it opens the URL in the same window as the Help Center. 

Does anyone one know how to capture this via Javascript and force the link to open into a new tab within the users browser?

View comment · Edited Dec 16, 2024 · Ashok Kumar Reddy Putta

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Ashok Kumar Reddy Putta commented,

CommentUsing themes and customizing your Help Center

Hi ,

 

We have added URL's as fields description for end user reference to visit / update templates (spreadsheets) ,and these Url's are currently visible to end users in help center portal .

 

however when they click on URL , and the URL is getting open in same tab.

 

Is there any way to open URL's in new tab.

 

I have tried this .js , and it is working in sandbox , but not working in production instance and i only see the version difference of portal

Regards,

Ashok

View comment · Posted Dec 05, 2024 · Ashok Kumar Reddy Putta

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