Benedikt Pruys
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Activity overview
Latest activity by Benedikt Pruys-
Benedikt Pruys commented,
Where is the "Release Notes Through 2018-05-08"?See Zendesk Support Website source 8.5.: exports.Zendesk.currentVersion = {"tag":"v1511","sha":"74db809c6a79cb35b541382eec067b3daca9933e","timestamp"...
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Benedikt Pruys commented,
> No updates this week for Zendesk Support This is not correct.The Zendesk Support Version changed from v1242 to v1289. Since this week its possible to expand and collapse an app in the ticket app ...
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Benedikt Pruys commented,
@Jessie How can we roll back to the previous version of the Search API?
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Benedikt Pruys commented,
We also have problems with the search api.
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Benedikt Pruys commented,
Der Link "Suchen nach Tickets mit einem bestimmten Ticketformular" ist falsch.
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Benedikt Pruys commented,
Diese Seite ist im Vergleich zur englischen Version veraltet.Es fehlt z.B. ticket.ticket_form.
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Benedikt Pruys created a post,
CC recipient name
Hi,is it possible to personalize the CC-Text?Adding the name of the current CC user?Or to detect the current cc role?Use case:I would like to extend the cc text if the cc user has a special user ta...
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Benedikt Pruys commented,
Hi Mary, very tricky! I think you can try the following solution: Create a dynamic content that returns a api call url to make the comment private if needed.With liquid markup test the creator e-m...
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Benedikt Pruys commented,
Hello Bianca, the API config interface has also changed between last and this week. Regards Ben
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Benedikt Pruys commented,
+1 need removing one or all ccs.