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ServiceDesk

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Activity overview

Latest activity by ServiceDesk
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    ServiceDesk commented,

    1. Support
    2. ...
    3. Tickets
    4. Organizing drop-down list options

    Hi, Give  an ability to export in a csv file the list of the drop-down items  ?For the moment I only see the copy/paste function.   Thx.

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    ServiceDesk created a post,

    Missing metric

    1. Community
    2. Explore Q&A

    Hi explore team, I'm trying to reproduce in explore a chart/table I used in Insights to measure the duration of the status New. In Insight the metric was so:I've created a similar for the maximum a...

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    ServiceDesk commented,

    1. Community
    2. Feedback on Explore
    3. Export to PDF

    I noticed a little problem with the PDF export.On my table I hide the applied filters, but on the PDF, they're displayed. In the export dialog box, the check boc Applied filters is unchecked. Can ...

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    ServiceDesk commented,

    1. Community
    2. Feedback on Explore
    3. Export to PDF

    It's possible to have the dashboard name for the PDF file instead a token id ?

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    ServiceDesk commented,

    1. Community
    2. Feedback on Explore
    3. Export to PDF

    You can ignore my comment. I found the option: Tab options-> export options and then enable PDF.

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    ServiceDesk created a post,

    Sharing options

    1. Community
    2. Feedback on Explore

    Hi explore team, I found the share option is too much limited, maybe because it's in test phase.But it will be cool if we can share a dashboard to at least our agents. Better will be if we can just...

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    • 1 vote
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    ServiceDesk created a post,

    Export to PDF

    1. Community
    2. Feedback on Explore

    Hi explore team, It will greatly appreciate if the export function can export as PDF. It's that planned?   Bests Julien

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    • 1 follower
    • 3 comments
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    ServiceDesk commented,

    1. Community
    2. Feedback on Explore
    3. Agent activity dashoboard

    The agent filter in the Leader board do the same. All People are listed than only the Agents.

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    ServiceDesk created a post,

    Agent activity dashoboard

    Planned
    1. Community
    2. Feedback on Explore

    Hi, I was exploring the agent activity dashboard. What was my surprise when I wanted to choose agents and found that in the agent filter they're customers. It seems that the filter show all People ...

    • ServiceDesk
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    • 6 followers
    • 5 comments
    • 2 votes
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    ServiceDesk created a post,

    Original Agent activity dashboard don't work

    Completed
    1. Community
    2. Feedback on Explore

    Hi, I tried to have a look at the agent activity dashboard but I received an error msg (see print screen). When I read the error message, I mean ther is a problem in the database or the query.

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    • 2 followers
    • 1 comment
    • 0 votes