Justin Federico
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Activity overview
Latest activity by Justin Federico-
Justin Federico commented,
This might be obvious to some but I wanted to know if this would affect customers replying to a ticket via email after the ticket has been created. I see the trigger is looking at the "ticket creat...
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Justin Federico commented,
Thanks Brett. We are currently using Cloudset.
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Justin Federico commented,
Will there be any granularity added to this feature? We use a third party app to expose particular drop-down options in a ticket field when a condition is met rather than just the ticket field itse...
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Justin Federico commented,
That dark theme is very dark!! It will take a bit to get used to but this is a much needed feature. Using Chrome
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Justin Federico created a post,
Query Permissions
This was something that existed in GoodData and was very useful. We had a bunch of users that could create reports and dashboards in GoodData. The ability to restrict access to reports and dashboar...
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Justin Federico commented,
+1
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Justin Federico commented,
I created a new dataset as described and this did fix the issue with the tag filter but this is still only useful for inclusions. Is creating a new dataset going to be a common occurrence as a work...
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Justin Federico commented,
+1 I am confused about what the Tag Filter is supposed to do. It does not seem usable as it is now.
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Justin Federico commented,
Hi Marci, That makes sense. I have seen in the forums that there are capabilities coming that will allow for more customization of the agent interface. I will wait and see what they come up with.
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Justin Federico commented,
Molly, Thanks very much for this but I need to go further. I have a query showing tickets updated by week of the year. Based on the range I selected I can see that the week format is Mon-Sun, endin...