Justin Federico

1. Support
2. ...
3. Salesforce integration
4. Configuring Data Sync from Salesforce to Zendesk

"Note: For Zendesk user records to be automatically mapped to their corresponding organizations upon a users sync, both Contacts / Leads to Users sync and Accounts to Organizations sync must be ena...

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• Justin Federico
• Created October 07, 2020 19:24
• 0 votes

1. Community
2. Guide Q&A
3. Can I hide "Editable for end-users" fields in the Request form?

Karen Snyder Thank you, Karen. This is very helpful!

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• Justin Federico
• Created September 30, 2020 17:24
• 0 votes

1. Community
2. Guide Q&A
3. Can I hide "Editable for end-users" fields in the Request form?

Hello, If we have a drop-down field on the request page but there is a particular field value that we would like to hide from the end-user, would this be possible?

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• Justin Federico
• Created September 18, 2020 17:20
• 0 votes

1. Community
2. Support Q&A
3. Automate new ticket creation based on a ticket's solve date

Thanks, Nicole. I had another idea that might work using the logic from the post you referenced. The idea would be to create a ticket on solve as a new form that would be a "sleeper" (on hold maybe...

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• Justin Federico
• Created August 21, 2020 14:23
• 0 votes

1. Community
2. Guide Q&A
3. Zendesk always popup in new tab from window.open()

Got this working now on MS Edge. Thanks for the steps Dan Cooper!

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• Justin Federico
• Created August 20, 2020 14:34
• 0 votes

1. Community
2. Feedback on Gather
3. Ability to archive posts/comments

Kasper, I had considered that option but it leaves that "hidden" topic visible for agents. I guess I could go a step further and limit the visibility of the topic further using a user segment. Thanks!

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• Justin Federico
• Created August 14, 2020 15:59
• 0 votes

1. Community
2. Feedback on Gather
3. Ability to archive posts/comments

Hello Kasper, I was thinking about something less permanent than deletion as there may be useful information in the posts/comments even though it may no longer be relavent to keep them public. The ...

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• Justin Federico
• Edited August 12, 2020 16:52
• 0 votes