Justin Federico
- Total activity 69
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 18
- Subscriptions 25
Activity overview
Latest activity by Justin Federico-
Justin Federico commented,
Is there support for the new Bulk Delete app? I don't see the filters working properly. Example: We are showing 292 suspended tickets. When I apply a filter it shows a subset of those tickets but w...
-
Justin Federico commented,
Hillary Latham This might help you out. https://support.zendesk.com/hc/en-us/articles/360022183574-Reporting-with-tags#topic_yqj_b2b_ghb
-
Justin Federico created a post,
Require log in for ticket submission via the Web Widget
Our help center allows our visitors to view almost all the content without logging in. However, when the user wishes to submit a ticket from the help center they must log in with their email and pa...
-
Justin Federico commented,
Is there, or will there be, the ability to modify the columns in the view using the Lightning Component? Will we be able to map custom tickets fields as well? For example we have custom ticket fiel...
-
Justin Federico commented,
Does blocking the email channel reduce or eliminate Suspended Tickets?
-
Justin Federico commented,
Hey Dwight, Thanks for your help on this. I have everything set up successfully. One question about the Related List. Do tickets remain on the list indefinitely or are they removed after being clos...
-
Justin Federico commented,
The mapped field refers to your Field Mappings under Custom Mappings. Once one of these fields is updated the ongoing sync is triggered. It should happen quite quickly. You can look into the Zendes...
-
Justin Federico commented,
We will soon be using the Zendesk Tickets Related List instead of the Visualforce page. How will this be affected by the new integration?
-
Justin Federico commented,
How do we prevent the follow up ticket being created if an end-user replies to the response from the "Blocking Emails" trigger? The trigger closes the ticket but the end-user can still reply. FYI -...
-
Justin Federico commented,
Hello, If I had my trigger set to "Updated" rather than "Solved". What kind of performance impact would there be on SFDC? When a ticket is updated in ZD there are many subsequent triggers firing fo...