Justin Federico

Total activity 82
Last activity March 30, 2020 18:56
Member since March 28, 2018 15:04

Following 0 users
Followed by 0 users
Votes 20
Subscriptions 31

Activity overview

Latest activity by Justin Federico

Justin Federico commented, March 30, 2020 18:56
What about the "Ticket: Hours since assignee update" condition? Does an internal note count as an update? Does the assignee being changed count as an update?
- View comment
- Justin Federico
- Created March 30, 2020 18:56
- 0 votes
Justin Federico commented, February 10, 2020 15:16
Thanks Steven. We have our support teams providing snapshots that are to be viewed by our sales team. The idea is that the info is available in SF since that is where they live. recently we moved t...
- View comment
- Justin Federico
- Created February 10, 2020 15:16
- 0 votes
Justin Federico commented, February 10, 2020 14:59
Dwight Bussman I have a follow up ticket open from the case we worked on together and another ticket open regarding these same issues. They have both been open for 3+ days and have yet to be respon...
- View comment
- Justin Federico
- Created February 10, 2020 14:59
- 1 vote
Justin Federico commented, February 07, 2020 17:40
We are seeing similar issues in that we can see cases created in SF when the tickets are created in ZD but when the tickets are updated in ZD the update is not reflected in SF. Seems to be inconsis...
- View comment
- Justin Federico
- Edited February 07, 2020 17:42
- 0 votes
Justin Federico commented, February 03, 2020 17:36
Will any of the more common calculated metrics to come out of the program be included as selections under Filters? A "closed by merge" filter would have been good to have out of the box. -or- Might...
- View comment
- Justin Federico
- Created February 03, 2020 17:36
- 1 vote
Justin Federico commented, January 22, 2020 21:53
I am not seeing the case object being created in SFDC. I can see the ticket view being updated with the tet ticket. How do we verify this on the SFDC side? Is there a particular way to see why the ...
- View comment
- Justin Federico
- Created January 22, 2020 21:53
- 0 votes
Justin Federico commented, January 10, 2020 19:39
Brett, If we were to perform the data migration for Ticket Sync would we then still need to retain the legacy integration?
- View comment
- Justin Federico
- Created January 10, 2020 19:39
- 0 votes
Justin Federico commented, January 08, 2020 20:56
Post-Migration can we simply remove the legacy integration app?
- View comment
- Justin Federico
- Created January 08, 2020 20:56
- 0 votes
Justin Federico commented, October 28, 2019 15:37
Is there support for the new Bulk Delete app? I don't see the filters working properly. Example: We are showing 292 suspended tickets. When I apply a filter it shows a subset of those tickets but w...
- View comment
- Justin Federico
- Created October 28, 2019 15:37
- 0 votes
Justin Federico commented, October 24, 2019 16:36
Hillary Latham This might help you out. https://support.zendesk.com/hc/en-us/articles/360022183574-Reporting-with-tags#topic_yqj_b2b_ghb
- View comment
- Justin Federico
- Created October 24, 2019 16:36
- 0 votes