Justin Federico
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Total activity137
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Last activity
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Activity overview
Latest activity by Justin Federico-
Justin Federico commented,
Alex Glover I am currently using the Project Management App to link tickets. We have a certain situation where we are creating a new ticket via the API and we are looking for a way to auto-magicall...
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Justin Federico created a post,
FR - Knowledge Base Dataset
We would like to be able to report on the number of article comments on a periodic basis. This could be done per all articles, per subset of articles, or per article. Also, we would like to be able...
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Justin Federico commented,
Will we be able to report on the number of article comments on a periodic basis? Also, would we be able to determine if a comment is left by an end-user or an agent?
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Justin Federico commented,
Jill Godsey You might try having both the "Ticket is Updated" and "Ticket is Created" under the "Any" conditions. This blocks all the replies for me.
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Justin Federico commented,
Is the "No Reply" brand present on the New tickets? In the ticket events, is there any difference between the first reply and the other 5 replies?
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Justin Federico commented,
Jill Godsey Are you trying to prevent follow-up tickets to the original ticket or are the subsequent replies creating a brand new request? The tag added by the email blocking trigger would be inher...
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Justin Federico commented,
Are there any known issues with syncing contacts to users and having "Allow users to belong to multiple organizations" enabled for customers? I have seen that having two Orgs for the same user caus...
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Justin Federico commented,
Exactly what I was looking for. Thank you for this!
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Justin Federico commented,
Tetiana Gron Understood. Thank you!
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Justin Federico commented,
When viewing a particular agent in Zendesk I can see all of our User Segments listed under the user. The issue is that the agent is not part of any of the segments we have configuring. Is this expe...