Justin Federico
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Activity overview
Latest activity by Justin Federico-
Justin Federico commented,
Is there, or will there be, the ability to modify the columns in the view using the Lightning Component? Will we be able to map custom tickets fields as well? For example we have custom ticket fiel...
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Justin Federico commented,
Does blocking the email channel reduce or eliminate Suspended Tickets?
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Justin Federico commented,
Hey Dwight, Thanks for your help on this. I have everything set up successfully. One question about the Related List. Do tickets remain on the list indefinitely or are they removed after being clos...
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Justin Federico commented,
The mapped field refers to your Field Mappings under Custom Mappings. Once one of these fields is updated the ongoing sync is triggered. It should happen quite quickly. You can look into the Zendes...
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Justin Federico commented,
We will soon be using the Zendesk Tickets Related List instead of the Visualforce page. How will this be affected by the new integration?
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Justin Federico commented,
How do we prevent the follow up ticket being created if an end-user replies to the response from the "Blocking Emails" trigger? The trigger closes the ticket but the end-user can still reply. FYI -...
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Justin Federico commented,
Hello, If I had my trigger set to "Updated" rather than "Solved". What kind of performance impact would there be on SFDC? When a ticket is updated in ZD there are many subsequent triggers firing fo...
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Justin Federico commented,
Has anyone figured a way to change the week format for a date range filter? The screenshot shows the filter I have set for the previous week. You can see from the dates that this is looking at Mon-...
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Justin Federico commented,
This might be obvious to some but I wanted to know if this would affect customers replying to a ticket via email after the ticket has been created. I see the trigger is looking at the "ticket creat...
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Justin Federico commented,
Thanks Brett. We are currently using Cloudset.