Justin Federico
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Activity overview
Latest activity by Justin Federico-
Justin Federico commented,
I am not seeing the case object being created in SFDC. I can see the ticket view being updated with the tet ticket. How do we verify this on the SFDC side? Is there a particular way to see why the ...
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Justin Federico commented,
Brett, If we were to perform the data migration for Ticket Sync would we then still need to retain the legacy integration?
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Justin Federico commented,
Post-Migration can we simply remove the legacy integration app?
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Justin Federico commented,
Is there support for the new Bulk Delete app? I don't see the filters working properly. Example: We are showing 292 suspended tickets. When I apply a filter it shows a subset of those tickets but w...
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Justin Federico commented,
Hillary Latham This might help you out. https://support.zendesk.com/hc/en-us/articles/360022183574-Reporting-with-tags#topic_yqj_b2b_ghb
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Justin Federico created a post,
Require log in for ticket submission via the Web Widget
Our help center allows our visitors to view almost all the content without logging in. However, when the user wishes to submit a ticket from the help center they must log in with their email and pa...
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Justin Federico commented,
Does blocking the email channel reduce or eliminate Suspended Tickets?
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Justin Federico commented,
Hey Dwight, Thanks for your help on this. I have everything set up successfully. One question about the Related List. Do tickets remain on the list indefinitely or are they removed after being clos...
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Justin Federico commented,
How do we prevent the follow up ticket being created if an end-user replies to the response from the "Blocking Emails" trigger? The trigger closes the ticket but the end-user can still reply. FYI -...
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Justin Federico commented,
Hello, If I had my trigger set to "Updated" rather than "Solved". What kind of performance impact would there be on SFDC? When a ticket is updated in ZD there are many subsequent triggers firing fo...