Justin Federico
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Total activity118
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Last activity
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Activity overview
Latest activity by Justin Federico-
Justin Federico commented,
Thanks, Greg - Community Manager I will definitely look into this with the app developers.
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Justin Federico commented,
Hey Dwight Bussman, It looks like the account and contacts in question were created at the same time as they are usually created and synced to SFDC from another system. I would think that when crea...
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Justin Federico commented,
I am seeing that users created in ZD via the SFDC integration are not being associated with organizations. This process seems to be very hit or miss. I have an organization that was created today, ...
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Justin Federico created a post,
Force ticket update from custom app
We have a custom app that pulls data from an external system. This data is mapped to a custom field on our ticket form. When a ticket is created the custom field has a default value. This field val...
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Justin Federico created a post,
Export API query based on Explore query
Would it be possible or could it be possible to output the equivalent API search query for a particular query in Explore? I have seen applications with integrations into Zendesk that require you to...
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Justin Federico commented,
"Note: For Zendesk user records to be automatically mapped to their corresponding organizations upon a users sync, both Contacts / Leads to Users sync and Accounts to Organizations sync must be ena...
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Justin Federico commented,
Karen Snyder Thank you, Karen. This is very helpful!
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Justin Federico commented,
Hello, If we have a drop-down field on the request page but there is a particular field value that we would like to hide from the end-user, would this be possible?
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Justin Federico commented,
Thanks, Nicole. I had another idea that might work using the logic from the post you referenced. The idea would be to create a ticket on solve as a new form that would be a "sleeper" (on hold maybe...
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Justin Federico commented,
Got this working now on MS Edge. Thanks for the steps Dan Cooper!