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Francis Agostini
Joined May 23, 2024
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Last activity Nov 07, 2024
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Latest activity by Francis Agostini
Francis Agostini commented,
I would also love the ability to have a wildcard in my domain
aka *.company.com that would catch all subdomains into that organization.
first.company.com
second.company.com
we have a ton of these and it takes a lot of time to add every new variation to the correct company
View comment · Posted Nov 07, 2024 · Francis Agostini
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Francis Agostini commented,
Hi Barry Neary,
I would love to also ignore tickets based on tier for capacity. Our current setup is hard to use the omnichannel as designed because the only thing i want to count for capacity is tickets created and in certain tier.
Best,
View comment · Posted Jun 17, 2024 · Francis Agostini
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Francis Agostini created a post,
I am trying to get how much time a ticket spent in each tier but it doesn't seem possible. I know we can get SLA metrics but knowing how long a ticket was in each tier would be really useful.
Posted May 23, 2024 · Francis Agostini
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