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Bruno Luchetti

Joined Nov 04, 2024

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Last activity Jan 14, 2025

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ACTIVITY OVERVIEW

Latest activity by Bruno Luchetti

Bruno Luchetti commented,

Community comment Feedback - Voice (Talk)

Any updates on this? Would be good to understand when in 2025 will this be available

View comment · Posted Jan 14, 2025 · Bruno Luchetti

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Bruno Luchetti commented,

CommentWhat's new in Zendesk

These features are great but there a few basics missing:

1- Dark Mode

2- Brand specific admins in Guide (this is insane that we don't have)

3- CSAT Voice survey (another basic gap)

4- Ability to filter the Zendesk Talk dashboard by timezone (insanely basic)
 

View comment · Edited Dec 11, 2024 · Bruno Luchetti

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Bruno Luchetti commented,

Community comment Feedback - Voice (Talk)

Any updates? This seems like a very basic feature that Zendesk is missing.

View comment · Posted Nov 19, 2024 · Bruno Luchetti

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Bruno Luchetti commented,

Community comment Feedback - Voice (Talk)

Any updates here? We are keen to have something like this. In my opinion, it is very basic

View comment · Posted Nov 19, 2024 · Bruno Luchetti

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Bruno Luchetti created a post,

Post Q&A - Talk and text

Hello everyone,

 

We have been experiencing calls dropping all the time. We changed our wifi, connect agents via cable but still the problem persists. Anyone has experienced this struggle in the past? Every 1/7 calls drop and it is making our customer service team struggle.

 

Could you please help me to fix it?

Posted Nov 04, 2024 · Bruno Luchetti

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