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Kathryn Joseph

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Activity overview

Latest activity by Kathryn Joseph
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    Kathryn Joseph commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Organizing and managing your macros

    As an admin, why can't I see all the macros created and used throughout ZD.  It would be great to be able to grab a macro created by a TM and clone it, modify it and then share it with a group so m...

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    • Kathryn Joseph
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    • 1 vote
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    Kathryn Joseph created a post,

    Edit Agent Status as Needed

    Answered
    1. Community
    2. Feedback on Chat

    The ability to edit my agents status in case they walked away from their desk but are still showing as 'available' for a chat.  Admin has the ability to control this for the agents in 'Talk' but it...

    • Kathryn Joseph
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    • 2 followers
    • 1 comment
    • 1 vote
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    Kathryn Joseph commented,

    1. Chat
    2. ...
    3. Agent guide
    4. Configuring your chat availability settings

    Agreed - We are a small team so that capability is very necessary.  I can control it in 'Talk' why not in 'Chat'.

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    • Kathryn Joseph
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    • 2 votes