Kathryn Joseph

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Latest activity by Kathryn Joseph
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    Kathryn Joseph commented,

    As an admin, why can't I see all the macros created and used throughout ZD.  It would be great to be able to grab a macro created by a TM and clone it, modify it and then share it with a group so m...

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    Kathryn Joseph created a post,

    Edit Agent Status as Needed


    The ability to edit my agents status in case they walked away from their desk but are still showing as 'available' for a chat.  Admin has the ability to control this for the agents in 'Talk' but it...

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    Kathryn Joseph commented,

    Agreed - We are a small team so that capability is very necessary.  I can control it in 'Talk' why not in 'Chat'.