Kathryn Joseph
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Activity overview
Latest activity by Kathryn Joseph-
Kathryn Joseph commented,
As an admin, why can't I see all the macros created and used throughout ZD. It would be great to be able to grab a macro created by a TM and clone it, modify it and then share it with a group so m...
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Kathryn Joseph created a post,
Edit Agent Status as Needed
AnsweredThe ability to edit my agents status in case they walked away from their desk but are still showing as 'available' for a chat. Admin has the ability to control this for the agents in 'Talk' but it...
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Kathryn Joseph commented,
Agreed - We are a small team so that capability is very necessary. I can control it in 'Talk' why not in 'Chat'.