Aaron

We have 8 Instagram accounts and 4 Facebook Messenger accounts generating messaging tickets.  When they come in we have no way of seeing which account the message is from, and often these massages are asking specific questions “do you have this in stock?” “what time are you open tomorrow?” so we need to be able to identify the specific account when replying. 
Currently the source just says “Instagram direct” or “via Facebook Messenger”.  Tags can't be used because the only trigger available is Instagram or Facebook - not the specific account.

I've seen quite a few examples of this same question.  Why let customers give a rating out of 3 or 5, but only show us binary results?  What was the point of asking our customers a question if we can't see the answer?