Scott commented,
Yes, Heather makes a good point, we really should have the ability to control agent permission on a somewhat granular level without having to go to Enterprise.
Scott commented,
I can't believe that more people haven't complained about this design flaw. In most small businesses the administrator is going to be the business owner or IT manager who likely doesn't have the ti...
Scott commented,
It would be nice if we could give permission to agents to add organizations. This doesn't make sense to me to be restricted to administrators. In most small businesses, the administrator is going t...
Scott commented,
It would be really nice to have the ability to tie an address to a group so that the address is updated when the group is updated. i.e. Customer sends something to support@, but it really was an ac...
Scott commented,
Jessie, While I'm glad to see there has been an attempt at allowing us to control the email address, this attempt isn't usable in macros, etc, so it is essentially useless. We have a situation wher...
Scott commented,
I believe this documentation is misleading. It indicates that an agent can add end users which is not actually the case. Only a non-restricted (super) agent or admin can add end users, assign them ...
Scott commented,
It would be really nice to have the ability to tie an address to a group so that the address is updated when the group is updated. i.e. Customer sends something to support@, but it really was an ac...
Scott commented,
We would appreciate the ability to change this setting as well.
Scott commented,
We would like to see the availability of this feature as well.
Scott created a post,
It would be nice to set the priority at times for email notifications, i.e. high or low priority so it is indicated as such in the recipients inbox (assuming their application supports displaying t...