Scott commented,
It would be nice if we could give permission to agents to add organizations. This doesn't make sense to me to be restricted to administrators. In most small businesses, the administrator is going t...
Scott commented,
It would be really nice to have the ability to tie an address to a group so that the address is updated when the group is updated. i.e. Customer sends something to support@, but it really was an ac...
Scott commented,
Jessie, While I'm glad to see there has been an attempt at allowing us to control the email address, this attempt isn't usable in macros, etc, so it is essentially useless. We have a situation wher...
Scott commented,
I believe this documentation is misleading. It indicates that an agent can add end users which is not actually the case. Only a non-restricted (super) agent or admin can add end users, assign them ...
Scott commented,
It would be really nice to have the ability to tie an address to a group so that the address is updated when the group is updated. i.e. Customer sends something to support@, but it really was an ac...
Scott commented,
We would like to see the availability of this feature as well.
Scott commented,
This really can't be that hard to add and would make our lives so much easier. As it is it is impossible to merge tickets through mobile web (the confirmation popup is out of view) so we are forced...