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Shirley Xiao

Joined May 30, 2024

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Last activity May 30, 2024

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Latest activity by Shirley Xiao

Shirley Xiao commented,

CommentHow to manage the widget for live chat

Hi, I wanted to confirm something regarding the messenger and how it acts with hide/show.
In our app at a certain breakpoint and below we hide the messager, for smaller devices. When this happens they can open zendesk messenger again if they click on our support button from a dropdown menu, we did something like this to create that experience:
zE('messenger', 'hide');
zE('messenger:on', 'open', () => {
  zE('messenger', 'show');
});
zE('messenger:on', 'close', () => {
  zE('messenger', 'hide');
});

However, once they close Zendesk messager we want the messenger to be hidden again, but we briefly see the zendesk bubble before it gets hidden. Is this the expected behavior of the messenger? e.g when users close the messenger the bubble is shown by default so we briefly see the messenger before it is hidden.

View comment · Edited May 30, 2024 · Shirley Xiao

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