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Shirley Xiao
Joined May 30, 2024
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Last activity May 30, 2024
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Latest activity by Shirley Xiao
Shirley Xiao commented,
Hi, I wanted to confirm something regarding the messenger and how it acts with hide/show.
In our app at a certain breakpoint and below we hide the messager, for smaller devices. When this happens they can open zendesk messenger again if they click on our support button from a dropdown menu, we did something like this to create that experience:zE('messenger', 'hide');
zE('messenger:on', 'open', () => {
zE('messenger', 'show');
});
zE('messenger:on', 'close', () => {
zE('messenger', 'hide');
});
However, once they close Zendesk messager we want the messenger to be hidden again, but we briefly see the zendesk bubble before it gets hidden. Is this the expected behavior of the messenger? e.g when users close the messenger the bubble is shown by default so we briefly see the messenger before it is hidden.
View comment · Edited May 30, 2024 · Shirley Xiao
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