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Shubham Batra

Joined Jan 10, 2025

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Last activity Feb 11, 2025

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ACTIVITY OVERVIEW

Latest activity by Shubham Batra

Shubham Batra commented,

Community comment Feedback - Admin Center

Hello,
 
The feedback says, export of groups is required as it is not easy to go through each team member profile when there's a considerably high number of group members, just wanted to understand what it means to "go through each team member" exactly, does the admin wants to add/remove groups members?
If that is the case, our recently launched the Bulk Manage groups feature would be helpful. The admin can now add upto a 100 team members to one or more groups and can also remove upto a 100 group members from multiple groups.
Read more about the feature here..
https://support.zendesk.com/hc/en-us/articles/8689751581850-Announcing-bulk-managing-team-members-group-membership
 
 
 

View comment · Posted Jan 28, 2025 · Shubham Batra

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Shubham Batra created an article,

ArticleAnnouncements
Announced on Rollout starts
January 10, 2025 January 10, 2025

Zendesk is introducing new bulk group management options on the Team members page in Admin Center.

This announcement includes the following topics:

What is changing?

On the Team members page, admins can now:

  • View team members' group membership
  • Filter the team member list by group membership
  • Bulk add up to 100 team members to groups
  • Bulk remove up to 100 team members from groups

Why is Zendesk making this change?

Previously, group information was not accessible on the Team members page and admins could only bulk manage group membership using our public-facing APIs.

Zendesk is making this change so that admins can save time by bulk managing team members' group membership instead of managing each team member individually. Additionally, bulk management improves accuracy by allowing admins to apply changes consistently across multiple team members.

What do I need to do?

You don't need to do anything. These changes are automatically available on your Team members page. See Adding or removing team members from groups in bulk for more information.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.

Edited Jan 10, 2025 · Shubham Batra

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