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Badirile Letloenyane's Avatar

Badirile Letloenyane

Joined Jun 06, 2024

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Last activity Jun 06, 2024

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Latest activity by Badirile Letloenyane

Badirile Letloenyane commented,

CommentRouting

Barry Neary zendesk support Destiny  I have a question, or a case in point. If I have not enabled omnichannel yet and plan to whilst I have a backlog of lets say 500 unassigned tickets under NEW status, how will omnichannel route and assign these tickets amongst my agents considering that I have a team of less than 20 agents which rotate occasionally in shifts?

I do not want to set them up for failure with flooding them with tickets to their names and affecting my SLA.

View comment · Edited Jun 06, 2024 · Badirile Letloenyane

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