Abbey Neumann
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Total activity163
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Last activity
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Member since
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Activity overview
Latest activity by Abbey Neumann-
Abbey Neumann commented,
My IT person wiped my browser history yesterday and it's been better since then. I also think it may have had to do with how zoomed out I was (the checkboxes were pretty small) so that may have als...
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Abbey Neumann commented,
Google Chrome.
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Abbey Neumann created a post,
Bulk Updates to Tickets checkbox sensitivity
AnsweredI have found since the recent UI update that clicking the checkbox for a ticket to bulk update it is WAY more sensitive. If you are not exactly in the middle of the checkbox, the case will open up,...
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Abbey Neumann commented,
We have triggers set up so that any update to a case by someone other than the assignee will set the case status to open for the assignee to then review and handle accordingly, even if the case was...
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Abbey Neumann commented,
Is there an answer to Joel's question?
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Abbey Neumann commented,
I have since located the above.. but now that I have built all 3 metrics, my report is showing blank.
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Abbey Neumann commented,
I cannot find the "Time Spent Last update (sec)" anywhere for the "Agent Work After Reopen" metric. We have had the Time Tracking app installed for some time now... can you help?
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Abbey Neumann commented,
@Trisha, Is it possible to send me what was sent to Nina re: preserving all ticket fields on the follow-up ticket from the original? Thanks,