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Alex Wang

Joined Jul 08, 2024

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Last activity Jul 09, 2024

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Latest activity by Alex Wang

Alex Wang commented,

CommentTicket automation and collaboration

Thank you so much, Pati!

 

I'm able to see these macros right now, but still not available to apply these to tickets-- on ly shows public macros in “apply macros” drop-down section. Is there anything else I have to do?

 

Thanks!

View comment · Posted Jul 09, 2024 · Alex Wang

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Alex Wang commented,

CommentTicket automation and collaboration

Hello ZD Team,

I'm an agent and when I try to add macro using this “create macro” button here and follow the steps and hit “create”, it always shows “macro created” but I'm not able to see it anywhere in my macro list. Am I entering the wrong site? I'm not able to see “personal macros” as an option here.

 

Thank you!

 

View comment · Posted Jul 08, 2024 · Alex Wang

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