Martin Cox
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Activity overview
Latest activity by Martin Cox-
Martin Cox commented,
I get it, I do. My first Zendesk ticket dates back to March 29th, 2008 when they were still essentially a startup in Denmark and the grandfathered plan I'm in will have me probably forever. lol I p...
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Martin Cox commented,
Agreed in terms of the primary issue not being solved. Disagree in terms of them using our portal to send on behalf of our name. They're stuck in the Suspend queue. I have to imagine that an API c...
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Martin Cox commented,
Looks like the Zendesk spam filter is now classifying these bogus tickets as a "Malicious pattern" and tossing them into the Suspend queue.
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Martin Cox commented,
Ronny -- See my earlier post about not using a Triggers method for halting the flow of spam to your techs. If you support users over a limited number of domains you can whitelist those domains and ...
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Martin Cox commented,
Fortunately we have a fairly consistent customer base with many users across few domains which allowed us to take the first crack at stopping this by making the change to "Ask users to register" al...
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Martin Cox commented,
This is not an authoritative answer but merely a question regarding Jim's tactic -- Could you just set a single Channel condition of "Is Web service (API)" instead of "Is not Email" and "Is not Web...