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Cuneyt Celebican

Joined Jun 10, 2024

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Last activity Jul 10, 2024

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ACTIVITY OVERVIEW

Latest activity by Cuneyt Celebican

Cuneyt Celebican commented,

CommentUsing Built by Zendesk apps

Hi Juanma,

Do you get approval for the same template without having an image/video/document? If not, I suggest you check the template guidelines for WhatsApp using the link below. I also recommend you check your rejected templates via Whatsapp Business Manager. It provides information about potential reasons for the rejection as well. 

https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/

Thanks

View comment · Posted Jul 10, 2024 · Cuneyt Celebican

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Cuneyt Celebican commented,

CommentUsing Built by Zendesk apps

Mike Miner  Is this issue consistent for all numbers starting with +44?

View comment · Posted Jul 08, 2024 · Cuneyt Celebican

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Cuneyt Celebican commented,

CommentUsing Built by Zendesk apps

Hey Mike Miner,

Sorry to hear that. We will deliver a fix to address this issue. Until then, please ensure that the phone number format includes the country code, no empty spaces, and no special characters except the leading + sign for the country code. Examples:

  • +12345678999 → Good
  • +1 234 567 8999 → Bad
  • +1(234)567-8999 → Bad
  • +1(234)5678999 → Bad
  • +1234-567-8999 → Bad
  • +1234567-8999 → Bad

Thanks

View comment · Posted Jul 08, 2024 · Cuneyt Celebican

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Cuneyt Celebican commented,

CommentUsing Built by Zendesk apps

Hi Jéssica G. Bigon,

Thank you for reporting this issue. The app loads templates based on the channel. Due to the bug, the channel property is set to null on the custom object record you shared, which prevents the app from loading templates. Could you please delete this custom object record, refresh your browser, and open the Relay app again?

Thanks

View comment · Edited Jun 19, 2024 · Cuneyt Celebican

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Cuneyt Celebican commented,

CommentUsing Built by Zendesk apps

Hi Adriana P. Barretto and George Aufiero,

 

Thanks for your feedback. We recently identified similar behaviour due to the phone number format. Until we deliver the fix, please ensure that the phone number format includes the country code, no empty spaces, and no special characters except the leading + sign for the country code.

  • +12345678999 → Good
  • +1 234 567 8999 → Bad
  • +1(234)567-8999 → Bad
  • +1(234)5678999 → Bad
  • +1234-567-8999 → Bad
  • +1234567-8999 → Bad

Thanks

View comment · Posted Jun 10, 2024 · Cuneyt Celebican

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