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Rh Jaffery
Joined Jun 07, 2024
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Last activity Jul 03, 2024
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Latest activity by Rh Jaffery
Rh Jaffery commented,
Hi Robyn,
To manage ticket submissions for specific users without manually maintaining an allowed list, consider these options:
Single Sign-On (SSO): Use SSO to control who can submit tickets based on their login credentials.
Custom User Fields: Create custom user fields to designate who can submit tickets, and use triggers to restrict form access accordingly.
Domain Restrictions: Restrict ticket submissions by email domain if applicable.
Custom App: Develop a custom app or use a third-party app to manage ticket submission permissions more dynamically.
These approaches can help manage access without relying on shared links or manual lists.
Hope this helps!
View comment · Posted Jul 03, 2024 · Rh Jaffery
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Rh Jaffery commented,
Hello!
I understand the frustration of trying to stay below data storage limits with a restricted deletion rate. Currently, the default limit is 200k deletions per day, which may not be sufficient for your needs.
Here are a couple of suggestions:
- Contact Zendesk Support: Reach out to Zendesk support to explain your situation. They may be able to provide a temporary increase in the deletion rate or offer alternative solutions.
- Optimize Data Deletion: Review your data deletion strategy to ensure you are targeting the most storage-intensive data first. This might help you stay within limits more effectively.
- Automate and Schedule Deletions: If not already done, ensure your deletions are automated and scheduled during off-peak hours to maximize the daily limit usage.
I hope this helps!
View comment · Posted Jun 24, 2024 · Rh Jaffery
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Rh Jaffery commented,
Hi there,
To create push notifications to managers for call volumes or wait times in Zendesk, try these steps:
Zendesk Triggers:
Go to Admin Center > Objects and rules > Triggers.
Create a trigger that sends an email to managers based on call volume or wait time conditions.
Zapier:
Create a Zap with Zendesk as the trigger (e.g., ticket created/updated).
Add a filter for call volume or wait time.
Use Slack or Email to send notifications.
Custom API Solution:
Use Zendesk API to monitor metrics.
Write a script that checks these metrics periodically and sends push notifications (e.g., via Pushover or Twilio).
Geckoboard API:
If Geckoboard displays necessary metrics, use its API to extract data and send notifications.
By following these steps, you can set up effective notifications for managing call volumes and wait times.
View comment · Posted Jun 07, 2024 · Rh Jaffery
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