Creighton Long

1. Community
2. User Tips & Tricks
3. Workaround: Adding a name field to your Help Center ticket form

Hi Kevin and Travis, Looks like you're both running into the same issue -- you have included the backslash characters before the underscores in the ticket field placeholder. Remove those and you s...

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• Creighton Long
• Created May 28, 2015 17:22
• 0 votes

1. Community
2. User Tips & Tricks
3. Workaround: Adding a name field to your Help Center ticket form

Quick update here -- the last placeholder in the URL will need to be: {{ticket.ticket_field_00000000}} The original post is missing the leading " ticket. ". Otherwise, I dig it! Nicely done :)

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• Creighton Long
• Created May 01, 2015 16:42
• 1 vote

1. Community
2. Support Q&A
3. Detect when someone logs out

My apologies for mistyping your name, Alan! Hopefully the solution makes up for it :)

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• Creighton Long
• Created March 06, 2015 20:42
• 0 votes

1. Community
2. Support Q&A
3. Detect when someone logs out

Hi Allen! You should be able to achieve the effect by placing something like the following inside the $(document).ready( function() { block in your Help Center's JS tab: $("a[href\*='/access/logo...

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• Creighton Long
• Created March 06, 2015 20:40
• 1 vote

1. Community
2. Support Q&A
3. How to pass basic auth from a Zendesk URL trigger in the Request Header when it calls my service

Hi James! You can set a username and password to use for your web service in the "Basic Authentication" section of the Target configuration for that service in Zendesk. If you've already got ...

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• Creighton Long
• Created February 12, 2015 23:17
• 0 votes