Jake Bantz
Tier 3 Support Architect, Team Lead
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Recent activity by Jake Bantz Sort by recent activity-
Chat widget not working on Allowed Domain website
Issue Symptoms The Web Widget code has been implemented on an external site. However, chat functionality does not work, and if only Chat is being used, the widget does not appear at all. Conditions...
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When is first reply time recorded in reporting?
Question When in the life of a ticket is the first reply time recorded? Answer In reporting, the first reply time metric is calculated by measuring the time between the customer's first message on ...
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Service Incident - June 8th, 2020
SUMMARY 19:46 UTC | 12:46 PT We’re happy to report that the remediation taken by our Engineers has worked as expected, and the metrics streaming into the Chat Monitor dashboard are back to normal a...
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What happens when a Support account subscription expires?
Question Credit cards can expire, payments can get caught up somewhere, or something else could get in the way of keeping your account up to date, so you might ask yourself: What happens when my Su...
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Why Facebook private messages may not populate to a Zendesk ticket
Issue Symptoms A private conversation between a Facebook user and your Facebook business page does not create a ticket or an individual reply from the end-user or Facebook page administrator, outsi...
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How do I update the breadcrumbs in the Help Center to match a custom Community name?
Disclaimer: We don't recommend heavily customizing the output of advanced helpers with JavaScript or CSS because their internal implementation might change in the future. Question How do I update t...
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How can I troubleshoot common Help Center issues?
Question How can I troubleshoot common Help Center issues? Answer This article covers some common issues to the Help Center. Topics include: Category title isn't showing Difficulties editing cate...
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How can I expose anchor links in an article and community comments?
Question How can I expose anchor links in an article and community comments? Answer To expose anchor links use the permalink feature present in each comment or, if you want to make the anchored com...
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Why didn't a trigger fire for the CCd user?
Question A ticket was updated and a trigger didn't send a notification even though the ticket seemingly met the criteria of the trigger. The user who would normally receive the email notification f...
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Displaying an alternative author on your articles (Guide Professional)
From time to time, the need to update the author of an article comes along. If you are familiar with APIs and/or cURL requests, you could update the author by following our documentation here . B...