Jake Bantz
Tier 3 Support Architect, Team Lead
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Articles
Recent activity by Jake Bantz Sort by recent activity-
How can I expose anchor links in an article and community comments?
Question How can I expose anchor links in an article and community comments? Answer To expose anchor links use the permalink feature present in each comment or, if you want to make the anchored com...
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Why didn't a trigger fire for the CCd user?
Question A ticket was updated and a trigger didn't send a notification even though the ticket seemingly met the criteria of the trigger. The user who would normally receive the email notification f...
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Displaying an alternative author on your articles (Guide Professional)
From time to time, the need to update the author of an article comes along. If you are familiar with APIs and/or cURL requests, you could update the author by following our documentation here . B...
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Selectively hiding Help Center components using Curlybars
With the addition of our Help Center templating language Curlybars, the ability to add conditional statements was exposed which allows for dynamically impacting the rendering of your Help Center p...
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How do I update the breadcrumbs in the Help Center to match a custom Community name?
Question How do I update the breadcrumbs in the Help Center to match a custom Community name? Answer In most places of the Help Center, this is easy to switch out by simply typing new name in place...
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Why Facebook private messages may not populate to a Zendesk ticket
Issue Symptoms A private conversation between a Facebook user and your Facebook business page does not create a ticket or an individual reply from the end-user or Facebook page administrator, outsi...
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Troubleshooting common Help Center issues
The Help Center is a great tool to offer self-service options for your customers. For more information, see our Help Center documentation. This Tip of the Week is to help troubleshoot and work thr...
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Which Talk calls and parts of calls are recorded?
Question When are Talk calls recorded and what parts of calls are recorded? Answer Important: You are responsible for using the recording features in Zendesk Talk in compliance with all applicable...
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Option to transfer calls does not appear
Issue Symptoms The buttons to transfer a call do not appear in the ticket interface nor the call console. Here are the normal button locations: Note: This feature is not currently available on Z...
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Can I automatically set my Talk agents offline at the end of business hours?
Question Can I automatically set my Talk agents to an offline status at the end of business hours? Answer With Zendesk Talk, there is the ability to configure your routing based on business hours...