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Dana Harrison

Joined Jun 07, 2024

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Last activity Aug 05, 2024

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Latest activity by Dana Harrison

Dana Harrison created a post,

Post Q&A - Talk and text

We are setting up Zendesk Talk as part of a Support suite. We'd like customers to be able to make appointments with us and may use the Setmore integration for this. This would allow customers to make appointments via website and chat, but not by phone…we'd like customers to have the option of calling to make an appointment (and have the call handled by auto-attendant, not a live person). My understanding is that Talk does not support this either.

 

I'm wondering if anyone has integrated with another service to add this feature??

Posted Aug 05, 2024 · Dana Harrison

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Dana Harrison commented,

CommentGetting started with Talk

I am working to understanding at what point ZenDesk Talk would not be sufficient and a third-party telephony service (e.g., Genesys, RingCentral) would be best. Is there any guidance available on this?

 

View comment · Posted Jun 07, 2024 · Dana Harrison

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