Avikar S

Hello,

We are trying to locate specific tables or report templates (agent, agent_activity, agent_team, workstream_agent, workstream, general_task) and their corresponding report template IDs.

Here’s what we’ve done so far:

1. Is the URL endpoint https://[account_domain].zendesk.com/wfm/public/api/v1/activities?startTime=1707139185 correct for accessing the desired data, or should we be using a different endpoint?
2. We attempted to use the endpoint https://[account_domain].zendesk.com/wfm/public/api/v1/activities?startTime=1707139185 but encountered a "server error" when accessing it, even when logged in.

Could you clarify the following:

• Are the provided endpoints correct for retrieving the report template IDs for the specified tables?
• Are there specific constraints or parameters (e.g., timestamp formatting) required for the API call to work?
• Is the endpoint currently functional, or could there be an issue on your end?

Hello,

We are trying to locate specific tables or report templates (agent, agent_activity, agent_team, workstream_agent, workstream, general_task) and their corresponding report template IDs.

Here’s what we’ve done so far:

1. We referred to the Tymeshift API documentation and explored endpoints like https://d3v-showcasedemo.tymeapp.com/l5/api/v2/agents and https://d3v-showcasedemo.tymeapp.com/l5/api/activities. It was suggested that the IDs might be "agents" and "activities" based on these URLs. Could you confirm if this is accurate?
2. We attempted to use the endpoint https://[account_domain].zendesk.com/wfm/public/api/v1/activities?startTime=1707139185 but encountered a "server error" when accessing it, even when logged in.

Could you clarify the following:

• Are the provided endpoints correct for retrieving the report template IDs for the specified tables?
• Are there specific constraints or parameters (e.g., timestamp formatting) required for the API call to work?
• Is the endpoint currently functional, or could there be an issue on your end?

Thank you for your assistance!